DESCRIPTION OF SERVICES
The Certified Mail Labels service has been designed and developed to meet the needs of addressing, tracking and purchasing mailing services from the U.S. Postal Services including sending USPS Certified Mail, Priority Mail, and Priority Express Mail. It allows the purchase of USPS Certified Mail, Priority Mail, Priority Express and First Class postage address labels to be addressed quick and easy and without making a trip to the Post Office.
When you visit the Site or send e-mails to us, you are communicating with us electronically and by doing so you consent to receive related communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. We may amend this Agreement without advance notice to you by posting the changes on the Site. These changes will be effective when posted and accepted by each user when logging in to use our systems. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement.
This Site is available only to persons over the age of 18 who can form legally binding agreement(s) under applicable law. If you do not qualify, you are not permitted to use the Site or order product or services from Certified Mail Labels. We may refuse any or all of our services to anyone at any time, at our sole discretion.
LICENSE AND SITE ACCESS
Certified Mail Labels grants you a non-exclusive, non-sub licensable, revocable, non-transferable, limited right to license, to access the Site and it to create, print and have placed in the United States Mail or with other delivery providers based upon the intended destination of such printed materials (“Printed Material”) in accordance with the terms of this Agreement. Any rights not expressly granted to you by this Agreement are reserved to Certified Mail Labels.
The Site and any data used in connection with the Site contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Any and all intellectual property rights (“Intellectual Property”) associated with the Site and its contents are the sole property of their respective owners. Certified Mail Labels, its affiliates or third parties. The Site is protected by copyright and other laws in both the United States and other countries. In addition, the Site is presented with a distinctive “look and feel,” and this “look and feel” is the proprietary property of Certified Mail Labels. All custom graphics, icons, and other items that appear on the Site are trademarks, service marks or trade dress (“Marks”) of Certified Mail Labels, its affiliates or other entities that have granted Certified Mail Labels the right and license to use such Marks and may not be used or interfered with in any manner without the express written consent of each party including Certified Mail Labels. Except as otherwise expressly authorized by this Agreement, you may not use, copy, reproduce, modify, lease, loan, sell, reverse assemble or otherwise attempt to discover any source code, create derivative works from, upload, transmit, or distribute the Intellectual Property of the Site in any way without Certified Mail Labels’ or the appropriate third party’s prior written permission. Except as expressly provided herein, Certified Mail Labels does not grant to you any express or implied rights to Certified Mail Labels’ or any third party’s Intellectual Property.
USE OF OUR SITE
Certified Mail Labels will not read or disclose to third parties private postal or electronic communications that are transmitted using Certified Mail Labels services except as required to operate the service or as otherwise authorized by law.
We consider your mailing information and documents to be your private information. All document and list files you submit will be used solely for the production of your mailing(s) labels. Electronic information submitted by you is securely stored only for the time specified in our Terms of Service after such time data is purged from our system.
All information, data, text, software, photographs, graphics, messages or other materials (“Content”) you upload, post, or create using the Site is solely your responsibility. Certified Mail Labels will routinely retain the Content for at least one (1) years and will use such Content only in accordance with this Agreement. You must evaluate and bear all risks associated with the use of any of your Content and mailing of your Printed Material. We will not routinely screen or review text or graphics before printing and mailing Printed Material. We cannot nor do we try to control the content of Printed Material created on the Site. You are solely responsible for and assume all liability arising from all Printed Material that you and any other person accessing our website using your User ID login and password to print and mail from the Site. You represent and warrant to Certified Mail Labels that: (i) you and your authorized users have the full right, power, and authority to perform any function with relation to the Content (including without limitation uploading, posting, reproducing, distributing, publicly displaying and making derivative works from the Content) that you or they perform using Certified Mail Labels services.
All information you provide to us about yourself during the registration process or through any other feature on the Site will be referred to as “Your Information.” Certified Mail Labels will only use Your Information to provide the services made available by our site. We act merely as a passive conduit for your online design, creation, printing, and mailing of your Content, in reliance on your representations and warranties in this Agreement. You authorize Certified Mail Labels and its vendors and contractors to cooperate with the U.S. Postal Service, The Postal Inspection Service, and any U.S. or non-U.S. Law Enforcement or Governmental Agency, which cooperation includes but is not limited to, Certified Mail Labels voluntarily disclosing (i.e. without being subject to a lawful order to disclose) any or all of Your Information and your content or transaction.
PAYMENT AND CREDIT
To use Certified Mail Labels services, you must provide payment through one of our approved payment sources such as debit or bank card, credit card, eCheck, Pay Pal, check, bank wire, money order, promotional voucher, or other means which may be made available by Certified Mail Labels. Accounts that pay by check, ACH or electronic funds transfer earn a cash discount. If you are paying by credit card or purchasing services at a local Post Office, your rates may be slightly higher. We reserve the right to stop accepting debit or credit cards from one or more issuers at any time for any reason. Certified Mail Labels sells service credits that are purchased in advance by you (or an Administrator on your account) and allocated to your Certified Mail Labels account. Certified Mail Labels does not guarantee that you will be able to use your Certified Mail Labels service credits or account balance to purchase all products and services. Certain products and services may be non-refundable or fall outside of our control requiring pre-payment (Postage, Special USPS Services etc).
REFUNDS: LABEL GENERATION
You must cancel postage labels using the Refund Postage link inside your account. Postage labels may be canceled as long as the label has not been activated by the U.S. Postal Service (USPS) and the transaction date is not greater than 14 days. When you cancel a Certified Mail Label the transaction information is submitted to the United States Postal Service for verification and refund approval. USPS determines if the postage refund is approved or declined. Postage refunds are typically approved in 20 business days after each label is canceled or refunded. The total cost of purchasing a Certified Mail Label is displayed in advance of each transaction processed. The cost includes USPS postage plus the electronic transaction processing costs. The transactional costs are non-refundable. Only the postage portion of the transaction that is not used will be refunded back into your online account balance if approved by the U. S. Postal Service. This can include Priority Mail, Priority-Express, Certified Mail, Return Receipt Electronic, Restricted Delivery, and other postage services. First-Class Mail labels are non-refundable.
REFUNDS: FAILURE OF USPS TO PERFORM SERVICES
If the U.S. Postal Service fails to perform the service properly the User must contact the U.S. Postal Service directly and complete the proper paperwork for a refund (Revised PS Form 3533 with Barcodes) then submit it to the local Post Office for refund consideration. First-Class Mail labels are non-refundable. If a refund is approved by USPS, the PS Form 3533 form must also be submitted to Certified Mail Labels. You may submit the form using the Feedback and Support ticket button. You must attach a separate form for each label. All refunds must be approved by USPS and then collected by Certified Mail Labels before your account will be credited. USPS will only refund the portion of the service that was not performed. Your system administrator will be notified by email when the Credit is applied to your account. PS Form 3533 refund requests must be submitted to Certified Mail Labels no earlier than 20 days and 45 days of the transaction date. No refunds available after 45 days.
ENVELOPE RETURN POLICY:
Customers have 15 days after receipt of a shipment to notify us of any errors. Goods must be inspected upon receipt by the customer and any claim of incorrect size, or defective merchandise must be submitted by a support ticket to our Help and Support desk. No credit, refund or exchange will be permitted after data processing, printing, or postage is applied to the envelopes or papers.
Our return address is:
Certified Mail Envelopes, Inc.
P.O. Box 470175
Celebration, FL 34747
If the customer sends back a return that is eligible for a credit or damaged, it is the customer’s responsibility to pay the freight.
Certified Mail Envelopes has a ‘No Questions Asked’ 30 Day Return Policy for unopened, undamaged, or unused envelopes, please ship the items with a copy of your order to Certified Mail Envelopes, Inc. Only full packages can be returned, no partial boxes or loose envelopes. Goods over 30 days from the original ship date cannot be returned. Should the goods be received after 30 days from the original ship date, for whatever reason, re-stocking charges will be applied to the credit.
31-45 days: 30% Restocking Fee
46-60 days: 50% Restocking Fee
61+ days: No refunds can be accepted.
COMPLIANCE WITH LAWS
When you use the Site in any way, such as creating postage labels, printing and mailing printed material, you will comply at all times with all applicable United States Federal, state and local laws, statutes, regulations, rulings and ordinances and will not take any action that will harm or violates the rights of any person or entity. If you mail material outside the United States, you will comply with the laws of the country to which such material is mailed. Certified Mail Labels and the Site are based in the United States. The United States and certain other jurisdictions control the export of products and information. You agree to comply with all such applicable restrictions and not to export or re-export any information to countries or persons prohibited under the United States or other applicable export control laws or regulations.
You will indemnify and hold Certified Mail Labels, Certified Mail Envelopes, Inc. and its subsidiaries, affiliates, officers, shareholders, employees, agents, printers, contractors, vendors, co-branders, suppliers, internet service providers, and partners harmless from any loss, cost, claim, demand or other harm of any kind, including reasonable attorneys’ fees, due to or arising out of Your Information, your Content, or your Printed Material, your use of this Site, and the use of this Site by any person while logged on under your username and password, your default under any provision in this Agreement, your violation of any laws and your violation of any rights of another person.
Certified Mail Labels, in its sole discretion without notice to you, may: (1) terminate your access to the Site or your use of any feature of the Site, (2) remove and discard any of Your Information and your Content stored on the Site, or (3) refuse service and (4) terminate the Site, or any feature on the Site. Certified Mail Labels will not be liable to you or any third-party for any suspension or termination of your access to the Site or your Content.
DISCLAIMER OF WARRANTIES
Your use of the Site is at your sole risk. This Site is provided on an “as is” and “as available” basis. Certified Mail Labels disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Certified Mail Labels makes no warranty that (1) the Site will meet your requirements, (2) the Site will be uninterrupted, timely, secure, or error-free, (3) the results that may be obtained from the use of the Site will be accurate or reliable, (4) the quality of any products, services, information, or other material purchased or obtained by you through our Site will meet your expectations, (5) that any materials will be received by an addressee, and (6) any errors in the website software will be corrected. Any material downloaded or otherwise obtained through the use of this Site is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Certified Mail Labels or through or from the Site shall create any warranty not expressly stated in this user agreement.