We suggest requesting a refund the same day you create the label. You can "request" a refund for up to 14 days after you have created the label, however, the earlier you make the request the more likely you are to get it approved by the United States Postal Service. The reason behind this is every label you generate has a unique Certified Mail article number assigned to the label. USPS will verify the label was never mailed, only then will your refund be processed and credited back into your Certified Mail Labels account.

This process can take up to 2 weeks. If you request a label refund greater than 14 days after you created your refund request will not be approved.